The order process at Surface.Love

All information from the order placement to your #ModernWorkplace

A woman is touching the display of the cobalt-blue Surface Laptop

Comprehensive customer care is very important to us. Since the digital world evolves quickly, it is our aim to equip you as fast and flexibly as we can. This is also why we keep our order process clear and transparent. To provide you with an overview, we have briefly summarized the process from the order placement to the delivery in your company.

Discover the benefits

A graphic in blue on a grey background shows a clock with two hands and an arrow

Flexible terms

Choose the contract term and financing option that is most compatible with your business model. You decide how long you want to use your selected #ModernWorkplace.

A graphic in blue on a grey background shows a truck

Uncomplicated shipping

Speed is out top priority: as soon as you have fully confirmed the contract documents, your available Surface devices will be dispatched. Experience shows that your order will arrive within 3-5 working days.

A graphic in blue on a grey background shows a coat of arms with a checkmark on it

Insurance and guarantee options

Choose an additional insurance or warranty option to protect your Surface in the event of equipment failure. Our Surface Experts can advise you on insurance options and other benefits on +44 20 7039 1524‬.

A graphic in blue on a grey background shows a label with a percentage symbol

Discounts starting at 5 devices

It is our aim to make the #ModernWorkplace available at an affordable price. We guarantee a discount for all orders of 5 devices or more.

It's that easy

A graphic in white on blue background shows a shopping bag with a heart on it A graphic in white on blue background shows the symbol of the building for a credit institution A graphic in white on blue background shows the signing of a document with a pen A graphic in white on blue background shows a truck A graphic in white on blue background shows the Surface.Love heart logo
1

Your order with Surface.Love

As soon as you have found the right Surface devices, accessories and licenses in our shop, complete your order by entering your customer data.

2

Financing request will be sent to our bank

Our team will accept your order as quickly as possible and confirm via e-mail. Afterwards we will forward the financing request to the bank.

3

Transmission of contract to you

As soon as we receive the confirmation of the financing request from our financing partner, we prepare your contract documents and send them to you via e-mail. Usually you will receive the contract documents within 1-3 working days.

4

Dispatch of your order

As soon as we receive the contract documents back from you completed and signed, we will ship your order. Based on our experience, your order will arrive at your workplace within 3-5 working days. If there are any changes in availability, you will of course be informed immediately. If your order consists of partial deliveries, we will notify you of the dispatch of each individual package.

5

Welcome to your #ModernWorkplace

Unpack and get started immediately – experience your daily workflows in a new and better way in your modern workplace.

ORDER
×